Try using the accessory with a different device.Ĭheck that the cables connecting your Surface to the accessory are plugged in securely. If you can hear sound from your Surface speakers but can’t hear sound from an accessory, make sure the accessory is working and is connected properly. If you're not sure where the speaker and mic openings are, see Surface features. Make sure nothing is obstructing the speaker and microphone openings on your Surface, including screen protectors or decals.
Solution 6: Restore or reset your Surface Solution 3: Check your default audio device settings If you're having trouble with the sound, volume, audio playback, or recording on your Surface-or if you're having trouble with an audio accessory like headphones, external speakers, or a mic-here are some things to try. Note: Some products might not be available in your country or region.
